At Web-Digital Solution, we understand that circumstances may change, and you may need to cancel your services. This Cancellation Policy outlines the terms and conditions for cancelling services with us.

1. General Policy

• Notification of Cancellation: To cancel a service, you must notify us in writing via email at support@exlize.com with the subject line “Cancellation Request” and include your name, contact information, and details of the service you wish to cancel.
• Notice Period: We require a minimum of 30 days’ notice for the cancellation of any ongoing services. For project-based services, cancellations must be requested before the commencement of the project or significant progress.

2. Ongoing Services

For subscription-based or ongoing services (e.g., monthly digital marketing campaigns, maintenance plans):

• Within the Notice Period: If the cancellation request is made within the 30-day notice period, no further payments will be due after the notice period ends. However, any payments already made for services during the notice period are non-refundable.
• Immediate Cancellations: If you request an immediate cancellation without the 30-day notice, you will be charged for the services scheduled during the notice period.

3. Project-Based Services

For one-time or project-based services (e.g., website design, graphic design):

• Before Commencement: If you cancel before the project has commenced, a full refund will be provided, minus any non-refundable deposits or third-party costs incurred.
• After Commencement: If the project has commenced, you will be billed for the work completed up to the cancellation date. Any remaining balance will be refunded.

4. Non-Refundable Deposits

Certain services may require a non-refundable deposit to secure the project or service. These deposits are non-refundable regardless of the cancellation date, unless otherwise specified in the service contract or agreement.

5. Third-Party Costs

Any third-party costs or expenses incurred by [Your Agency Name] on your behalf (e.g., advertising costs, software licenses) will be your responsibility and are non-refundable.

6. Termination by [Your Agency Name]

We reserve the right to terminate or suspend your services at any time, with or without cause, and without prior notice. In such cases, you will be billed for the services provided up to the termination date, and any unused portion of prepaid fees will be refunded.

7. Changes to Cancellation Policy

We reserve the right to update or modify this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the new policy.

8. Contact Us

If you have any questions or concerns about this cancellation policy, please contact us at:

Web-Digital Solution
DLF Phase-III, Gurgaon,Haryana 122002
support@web-digitalsolution.com
+91 7004983697